Finding the hidden gem

Since the last of the WPP Microfellows packed up and returned to their lives as ambitious young people with their eyes on the Communications industry, our office has felt notably different. Apart from working on group work on their downtime (they were pitching a new marketing Strategy for social enterprise, Year Here), the Fellows worked on live projects at Digit. And they were naturals at it! Fellow, Jee Hyeok spent his final rotation with us and shared these thoughts on why he’s choosing a different path to his peers after University, why coincidences matter, and why your instinct is probably spot-on. — NM

If you’re a student nearing the end of your time at University — and facing the worst job market in recent history — I’m sure that you, like me, have been thinking about your future prospects  quite often as of late.

If you have a clear goal of where you want to go, be it medicine, banking, drama or music, making the transition into starting your career is a matter of trying again and again to get your foot in the door. And a few months ago, I envied anyone with such a clear sense of direction.

When friends in my Economics class were preparing themselves for interviews – almost universally for investment banks – I was wondering in the desert, desperately trying to find out where I was supposed to go. The Communications industry, or more specifically “Advertising”, was not on my radar. The word itself still conjures the image of Chandler Bing from Friends in my head (“Shorts: like pants, but shorter!”). But after a series of coincidences, I found myself applying to the WPP Microfellowship, and by some crazy luck of the draw, I earned  a spot on the programme.

As my three weeks come to an close, I am simply amazed at how lucky I’ve been: If I hadn’t picked up that book in the library; if I hadn’t read that email from my friend; if I had decided to go to the pub instead of that careers fair, I would be equally as lost as I was a couple of months ago. It also makes me wonder why it has taken me so long to find this area of work – an industry where creativity meets business. After a few discussions with my mentors, and a bit of research for Digit, I think I might have a few answers.

Firstly, Communications agencies like Digit simply don’t need as many people as banks or management consultancies, hence the absence of huge campus recruitment pushes to hire new graduates. With only a few places available at each agency, there’s never a shortage of applicants. However, on the hand, the companies which are supposed to be experts at communication (and do a great job for their clients) fail to catch most graduates’ attention.

What effect is this having on the quality of fresh entrants into the industry? Of course it would be extremely arrogant of me to claim that people who apply to work in Advertising are rejects from other industries – that’s probably just me. But I have encountered people who were considering a job in this industry simply as a back-up plan, something to settle on after a few unlucky interviews elsewhere. Obviously it’s not something an  intern like myself can solve, but I do wonder how the Communications business could be filled with people who are genuinely passionate about their work. Not only because this will benefit the work created here, but because it will be the right path for many of the graduates out there.

Before I realised I wasn’t cut out for working in the finance sector for the rest of my life (a heretical notion in the Economics department), I thought of applying to banks because i) it would make me a millionaire and ii) it almost felt like it was the only thing I could do after studying Economics. But I could not come up with a single reason why the industry would be right for me personally.

Again, it would be wrong of me to assume that all students who apply to the finance industry don’t have an honest passion for it – we all have different interests and talents, of course. But if anyone feels the way I did no matter what industry they are thinking of entering, they should stop telling themselves, “I’ll be miserable, but I’ll retire by forty.”

Yes, it will be scary to turn away from the jobs all your friends are considering. Yes, it might take a long, long time of searching and wondering before you find something that’s right for you. But once you do, I highly doubt you’ll have any regrets.

 

Telling Stories with Data – A Londata Meetup with Tiffany Shlain, Alex Graul, Irene Ross and Joe Parry

Last week fellow data viz enthusiast Christina and I attended Londata, a meetup organised for data geeks and the information obsessed.

The guests speakers included experimental film director and Webby Awards founder Tiffany Shlain, Guardian Interactive team member Alex Graul, data visualisation lead at Boston based Bocoup Irene Ross and Joe Parry, founder of Cambridge Intelligence who make browser-based visualisation and investigation tools for the security sector. If that’s not a line up, I’m not sure what is.

The evening started off with the trailer of Tiffany’s newest venture – Connected the Film: an Autoblogography about Love, Death & Technology — a documentary and memoir on what it means to be connected in the 21st century which premiered at the 2011 Sundance Film Festival and has since been selected by the US State Department to be part of the 2012 American Film Showcase. She spoke about how she started to make a film about the Internet and realised how a lot of the points she was discussing crossed over to thoughts about the brain and vice versa. She touched on how the pace in which people are checking in, updating, tweeting, friending, creating and consuming data could be causing physiological changes in the ways that our brains are wired and working and what this might mean. She also presented a short film that considered the future if Facebook took over the world and how everyone might end up being friends. Nice thought, isn’t it?

Alex and Irene were up next and gave a brief intro on data visualisation theory. They touched on the importance of context and gave the example below where not even a number can be totally clear without context. By adding a symbol or changing the colour of a single data point, the meaning completely changes. A basic example but incredibly strong message that even the simplest choices can be translated into the beginning of a story and that we must make sure we decide on what that story is.

They also spoke about the fact that there is “no such thing as an objective data visualisation” citing another example, this time comparing 2 different visualisations about the war in Iraq and Afghanistan by CNN and the New York Times. Both show the same data, but tell very different stories.

The two then went on to co present about their current collaboration – the Miso Project, an open source tool kit for data visualisation which sounds like it will be far more flexible and useful than anything released to date. Stay tuned for updates and new releases.

Last but certainly not least was Joe who presented all the different ways data is used at Cambridge Intelligence, citing some of the challenges he deals with on a daily basis. He talked about how police and security use a series of networks, timelines and maps and how one of the biggest challenges is combining these types of visualisations and also being able to show how, for example, a change in a terrorist cell will impact the network and so on. He talked about how he would like to see better tools in the hands of decision makers and even showed a photo of 60 billion dollars worth of work printed out on A3 sheets of paper plastered on the wall…

All in all it was an incredibly informative and enjoyable evening and we can’t wait for the next one! We definitely left with our heads buzzing with new ideas…

Bigger isn’t necessarily better

Our second WPP Microfellow, Timi Merriman-Johnson writes a blog called Negative Buoyancy and swears he can’t float. But he sure can write. See his thoughts below on his rotation at Digit last week. Timi tweets here – NM

Social media has completely changed the way we understand certain words. Before 2006, the act of following a complete stranger would have been the prerogative of the criminally inclined. And writing on the walls of those we knew would’ve been a sure-fire way to lose friends, not gain them. Funnily enough, it has also changed the way we view relationships. Nowadays it’s quite common to come across a Facebook profile casually boasting an excess of 1,000 friends. A thousand?! I barely have five. Two years ago, evolutionary anthropologist Robin Dunbar claimed the human brain was only large enough to manage 150 meaningful relationships at a time. I’m more than inclined to agree with him, as over the course of my 22 years I have come to realise two important things:

Sometimes, less is more. And that bigger isn’t necessarily better.

These sentiments could not manifest themselves any better than the fluid, bustling machine that is Digit, London. Digit isn’t the largest design company in the world, neither does it rest atop the tallest of buildings, and yet that’s what makes it so great. With the exception of the meeting rooms (and the toilets) a conversation held at any point in the studio can be heard by the rest of the team. The faint buzz of the coffee machine frequently makes its way from the kitchenette, all the way to the strategy department. And the muted hum of music manages to permeate all four corners of the open plan workspace.This interconnectedness informs the way in which Digit works on their projects, the relationships the employees all have with one another, and the way they treat individuals who don’t actually work here. Simple. Human. Interaction.

Enter me. As an industry rookie, I had no idea what to expect when I turned up at Digit four days ago. But thankfully I can report that the folks here at Digit were genuinely kind. In my time here I’ve been given the opportunity to speak to members of the team about their respective roles in the company. I was sent on a field trip to Oxford Circus to conduct research on the in-store presence of four major clothing brands. And lastly, I was given a week long auditing task – an exciting opportunity to contribute to a live, on-going project. Everyone has treated me as if I work here, and not once have I been made to feel like ‘the work experience guy’.

Many thanks must be given to Nomfundo Msomi, my mentor, for looking after me this week. You are funny, efficient, considerate, brilliant. And a huge thanks to the rest of the Digit staff too. You did the unimaginable. You made the daily morning commute, pressed up against various members of the general public worth enduring. Thank you. Dear reader, in all seriousness though, I’ve had a great week and I’d love to come back, should the good people here be happy to have me again.

Digit: a design company with technology at its core, and an Xbox 360 in its communal area. This is a cool place to work.

NFC – A practical Application

Over a year ago we wrote a blog post titled NFC: what is it and why should you care? which outlined what NFC was and why we thought it worthy of your attention. Having had a year to muse over and play with the technology, we really do feel that it is going to be a game changer. As part of our in-house R&D program we’ve been playing with different applications of NFC, from the downright intrusive, to the fun and playful, to the sensible and thoughtful.

NFC enabled devices

Take a look at the photo above: a bottle of vodka, a fashion magazine and a charity collection tin — all seemingly unrelated, except that we’ve been able to NFC enable all of these objects. The vodka bottle has an NFC tag behind the logo where the user can scan and be directed to a mobile site that gives a randomised mixer. A simple concept that ties the technology to a relevant piece of content that would be useful to the user when they interact with the product. NFC can be used this way to augment products and give them a digital presence that both expands and enhances the experience.

The fashion magazine features a printed advert with an NFC tag in the centre of the page. Here the user can place their phone on the markers scanning the NFC tag in the process and being directed to a mobile optimised site where they can browse other handbags in the collection. This is a prime example of how NFC can be applied in advertising to either directly drive sales or expand on a product line up.

The charity collection tin is a very early R&D piece experimenting with collecting mobile and wireless payments via an NFC reader embedded in the tin. We’re specifically looking to learn if people would be willing to donate in this way; if not, why not? Are there any social or technical barriers to the payment? We’ll post more when we’re further down the line.

At Digit, we think of the user first and this is always primary when we are dealing with new technologies. The first thing we discovered was that NFC technology is actually invisible in that it produces a user experience in which the user does not have to do anything — just hold their device to a NFC tag, and it works. Compared to the user journey for QR codes with the user having to open an app, scan the code and then touch to accept the result, the NFC process is almost non-existent.

This insight lead to another important finding; how do you explain to users that the product is NFC enabled? A quick Google image search produces any number of different logos all similar, but different. The is, however, an official NFC logo called the N-Mark, that is to be used to show that a product is NFC enabled. That’s a good start, but now the process of educating the public begins and this could be problematic especially when dealing with the different uses of NFC from scanning tags and being directed to content to making mobile payments.

Lastly the number of devices that support NFC is growing. It you look at this list, you’ll notice that the majority of high end Android phones now support NFC along with a host of Blackberry devices. Apple have also filed patents detailing NFC payments via a mobile device, perhaps hinting that NFC will be coming to a future version of the iPhone.

For now, we’ll be posting some videos soon, so do stay tuned.

Further Reading;
www.nfc-forum.org
www.nfcnews.com
www.nfcworld.com

Time flies so quickly when you’re having fun

The past two weeks have seen our Digit family expand, albeit temporarily. We’ve hosted two WPP Microfellows, a young designer, and a Strategist in the making. Grace turned 15 this week, and today is the last day of her two week stay at Digit. These are her thoughts on our studio — NM

My two weeks at Digit have been phenomenal. I’ve had the opportunity to discover and understand what life is like in the working world, at a digital company. I was introduced to the different departments: Strategy, Design, Tech and Production. I mostly worked on the Strategy team, and although I initially thought it would be quite dry, I was asked to look at brands I liked and to write about them (a fashion brand I like, and a supermarket brand I really don’t like!). I was then asked to do some research over the weekend on the brand I didn’t like by asking people if they felt the same way. Lucky for me, they did. I also evaluated Digit’s website, blog and twitter page and compared and contrasted them with similar companies. I  then looked at how magazines are structured, who their target audience is, how they differ and if they have websites that are similar to the print version. I looked at Vogue, Asos, Square Meal, The Big Issue, Motherland and Design Mind. The best thing about doing research was being able to give my own opinion on brands.

Not only has Digit given me an insight into their company, but also into how the big world out there truly is. First and foremost, I live all the way in Peckham and I hardly ever travel to the City. So doing my work experience here at Digit has given me a chance to to explore and experience London in a different way. I have also been able to socialise with the loveliest, most down to earth people. The most important thing I will leave understanding is the power of humility and kindness which I learned from my supervisor, Nomfundo who always took time out of her busy schedule to give me work to do and to make sure that I was settled every day. However, it was not just Nomfundo but everyone at Digit who was kind. On the first day I was taken out to lunch by Digit’s Creative Director, Henry Brook and co. Every other department took time to give me an introduction to what they do, which I really appreciated.

I will miss Digit very much. My work experience has been breathtaking. It would be my pleasure to come back. Thank you to everyone!

On floating above it: #np Channel Orange

That’s a pretty big trunk on my Lincoln town car, ain’t it? starts the tenth song on an album that made its way into my life while I was writing my Masters thesis. I was living in a town people often describe as objectively beautiful, but in the depths of turning very complicated thoughts into 30 000 words I saw only shadows. I’d come across Swim Good on a mixtape a friend made to usher in the Spring, and although I’d later learn that there are plenty of songs on Nostalgia, Ultra worthy of praise, I couldn’t pull myself away from that song’s sophisticated, radical songwriting. It was the black suit, Ocean impeccably dressed for his own burial, the determined driving, the confident threat at the beginning of each chorus. Like many, I was bewitched into thinking that the (then) 23 year-old had been sent from New Orleans to save R&B.

July, 2012 is barely two weeks old and Frank Ocean has revealed that his first love was a man who didn’t love him back the way he’d wanted him to, and his studio debut, Channel ORANGE is enjoying a thunderous standing ovation (see this, that, this, that and that). But that was expected. Thinking Bout You, Pyramids and Sweet Life were hints that his talent is nothing short of explosive. As Julianne Escobedo Shepherd wrote upon hearing the album and later writing about Ocean’s coming out, ‘ I kept wondering if I was feeling the same way people felt the first time they heard Purple Rain or Hot Buttered Soul.‘ In Channel ORANGE, Ocean is not afraid to fly — the brilliant Super Rich Kids is sparse and strategic, lifting the listener with each chord change. Another diamond, Lost came on as I was leaving Liverpool Street station on my way to work this morning, and made me stop dead somewhere between a group of teenagers handing out breakfast bars and the crowd waiting for the 149 bus. Uptempo meets self-destruction, yet I still wanted to know the extent to which a character in a song can ruin her own life. There are several moments (Sierra Leone! Forrest Gump!) that made my stomach somersault, the way Stevie always has. And I’m not alone, I hear, in being so moved by Ocean’s skills I had to take a moment. And then there’s Pyramids. The song stands defiantly alone — earth shattering production, lyrical games so layered they vibrate, and a short story critics will be dissecting for years to come. I am aligned with Escobedo Shepard’s instinct that Channel ORANGE is an unmistakable milestone.

In addition to being a member of Odd Future, Frank Ocean is in demand, with international superstars singing his praises and his songs. And coming out on the brink of an elegant debut has turned every spotlight on the young musician. He is OFWGKTA’s second Out member, and his ability to fit in a group often criticised for their homophobic lyrics has no doubt been brought up. However, 2011′s We All Try is perhaps evidence that there are complexities between friends, bandmates and their work that the public is not always privy toAs a (*huge) fan, reading his declaration that he is now a ‘free man’ made me happy to know that the young people who will grow up on his music can now appreciate his contributions in new ways. It also made me think of Songs for Women, a song that still makes me wonder who I dentify with more: the girl who offers to park her car and ride the bus with the dude, or the guy with the amazing vinyl collection. That comes as no surprise though, because that sort of self-reflection is Textbook Frank Ocean.

Channel Orange is out in stores on July 17th, and currently available on iTunes.

D&AD 2012 New Blood Workshop at Digit

Following the success of last year’s D&AD New Blood workshop, we invited a new group of students to our humble Shoreditch studio to engage in an accelerated creative challenge based on a distinctly British brief. With even less time than last year – a mere 1.5 hours – the students were tasked with coming up with a concept, rationale and some execution ideas for a fictional public holiday that celebrated ordinary Britons after the Olympic and Jubilee fever has settled down: brand a blank national holiday and sell promotional content ideas to Channel 4. The groups were given 5 minutes and 5 sheets of paper to deliver their final pitches which were judged by Brand Union Creative Director Clare Styles, Digit Design Director Elise Wade and Channel 4‘s Stephen Hardingham.

The two groups did an incredible job of putting together creative responses — National Raindance and National Swap Day respectively. We truly look forward to meeting next year’s grads.

Digit at Doc Fest

A few weeks back we spoke at the Sheffield Doc Fest.  We were invited by Channel 4 to take part in their event, Factual Future: How Technology Will Transform Documentary and Factual Programming.

We talked about the Technology of Motivation, a Digit term for an area of interest we’ve been exploring for a little while.  We only had 10 minutes though, giving us just enough time to explain City Peaks, an R&D project that motivates lazy Digit-lift-takers to take the stairs, as well as a couple of other projects that helped illustrate how slick design and smart technology can help change people’s behaviour.

What else happened?  Well, apart from being amazed that 4 pints of beer and a large glass of wine can be acquired for £11.20 – you’ve got to love the North – we listened to some really interesting developments from the world of multi-platform commissioning.

First up, Foxes Live. Having attempted (and failed) to hook up Lions with GPS in the African bush, Channel 4 scaled back their ambitions to produce Foxes Live, a sort of location-based Spring Watch. It’s a pretty awesome program which allows viewers to track foxes, tune in for live stream den cams, and upload their sightings. Probably the most interesting thing about it was how successful it was, with the public submitting 36,000 surveys and sightings.  At its height the website received 1000 hits a second, which in Channel 4 terms is second only to a Big Brother eviction I congratulated myself on not recognising.  Another highlight, and probably an even greater indicator of its success, was the spontaneous creation of fake twitter accounts for some of the foxes. My personal favourite was ‘Margaux the Fox’ who would tweet about taking a **** on Piers Morgan’s rug or shagging a badger.

We also heard about the making of “Where is Gary”, a real time multi-platform documentary created by Jean-Baptiste Dumont.  It is an independent project that attempts to track down the conman who swindled Jean-Baptiste out of 100 Euros. Having realised that he was not alone, and that ‘Gary’ bizarrely always used the same name, Jean-Baptiste used the connective power of the internet to find his victims and track him down, regularly publishing his progress via short web only films.  Eventually the trail led him to England and, rather uncomfortably, to Gary’s mother.  It was fascinating and disturbing and clever.

Last but not least – Blast Theory – a multidisciplinary team of artists and technologists who create interactive experiences. And win lots of awards doing it. The particular project co-founder Matt Adams talked about was “I’d Hide You” a multi-player real world experience/online game with live streaming video. Very cool, check it out.

 

 

EXPERIENCES OF A WEEK-LONG INTERN

Digit’s Strategy department had the pleasure of hosting WPP Microfellow, Mesky Loane for a week last week. Frankly, it flew by far too quickly. Here are her thoughts on her time with us — NM

Despite thorough Google searches (‘What is business casual? Mistakes not to make on your first day, Advertising for Dummies’) looking for any way possible to create some sense of familiarity, the world I was entering was still unknown. Had Google, my most reliable supporter, really failed me? Or had I, like most other Millennials, just expected too much of the search engine? I was truly conscious for, maybe, the first time, that I effectively had no real tangible skills and limited work experience. Knowing how to find the second differential of an exponential equation was going to be of absolutely no use to me. Design company with technology at its core. Last time I took an art class, the Razor was THE phone to have. Yet, among the  bubbling insecurity was a palpable sense of excitement. These were my thoughts precisely at 10:46 on Monday morning- just as I started my brief weeklong internship at Digit.

An open and friendly atmosphere, however, immediately eased my nerves. That initial impression would be proven right time and time again over the week. From the CD (Creative Director) taking all of us interns out for lunch on the first day (which included a brief stop at an Art Gallery- in true Shoreditch style) to the inductions offered by each department, to my mentor who always found ways to allow me to play a meaningful role on interesting projects, a week that could have gone in many directions went in the right one: enjoyable, challenging, educational and truly an insight into the design world.

On Monday I was set my biggest project: auditing Digit’s online presence. A challenge in and of itself, it also made me question how to present criticism in a constructive manner. Tuesday saw me attend the Future’s Company breakfast brief (nicely summed up below) and do an independent audit of an Oxford Street shop.

I also had the opportunity (along with all the other WPP Microfellows) to listen to Jeremy Bullmore reflect on the nature of a message in Communications. Is it that which the sender transmits? Or is it that which the receiver receives?  His commanding presence, quick tongue and sharp wit as well as his obvious insight drew widespread admiration from the Microfellows. By Friday, as I was getting used to the hustle and bustle of Old Spitalfields Market, I was ready to present my findings and engage in a dialogue about Digit’s presence online to some members of the management team (yet another testament of Digit’s generosity!).

As the week winds to a close, I can’t help feel a twinge about it being over so soon, but I leave knowing it  has certainly been a privilege. A privilege, even my good friend Google couldn’t do justice.

Ps. I would like to extend a BIG thanks to the whole Digit team and more specifically to my mentor, Nomfundo Msomi, for what has been an amazing week!

Technology 2020 and the Nostalgic Future

‘We shape our tools and therefore our tools shape us’ — Marshall McLuhan

The Futures Company‘s Andrew Curry opened his Technology 2020 briefing this morning with Jurassic Park, John Major at the proverbial podium, and Whitney Houston circa The Bodyguard. Three artifacts from 1993, the year telecommunications company, AT&T released the advertisement below as part of their You Will campaign. As you may notice the advertisement was alarmingly correct in some ways, and off the mark in others. Nostalgia: when did our vision of the future become too gadget-driven to dream about the larger picture? I remember 1993. Ace of Base saw The Sign, Lisa Bonet and Lenny Kravitz parted ways, I had short, fat braids and very bony knees. The Future was an enticing blur. What happened?

The same thing that always happens. The Future came and went, and we continued to shape our tools so that they may in turn shape us. There’s a tendency to believe that we’re living in a unique innovation age, and that’s certainly the case temporally, but people have held that very belief at every stage throughout (Her)story. Curry argued that we are witnessing the beginning of a plateau in the Deployment Period of our current tech development phase, despite having built up equal parts anxiety and euphoria over an assumed acceleration in innovation. Indeed, we can complete tasks on our mobile phones that come straight of the Future described in the AT&T ad, but technology has always enabled new, marvelous changes. Curry encouraged us to avoid causal narratives, and to think about nuances rather than stock assumptions. Nuances reveal the rich, tech-enabled social changes we see around us. These were his thoughts on how to navigate the dominant paradigm:

1. Technology is expanding at a faster pace than ever before: An increase in uptake adds to the feeling of fast paced technological innovation. However, Curry suggested that we may be at the end of an innovation cycle, or at least very well into the second half of a surge (to use Perez’s language). Our tools and their capabilities may be expanding, but not necessarily at a faster pace than ever before.

2. We can’t predict future technologies: Yes, we sort of can. We know that data, devices, screens and sensors (DDSS) will impact all areas of life over the next decade. We can therefore think about change as a subway map with a few concrete stops and a handful of stations that may disappear over time. This makes giving directions challenging, but at least we have a map. DDSS is certain, and we have more predictive power than we think.

3. Mobile is the next Big Thing: True, but not quite true yet. We’re moving towards more sophisticated mobile technology, which will take flight after 2016. The biggest change will be the adoption of 4G networks which will offer faster transfer speeds, more robust service, more security, and better multimedia support. Mobile is a Big Thing, but it is poised to evolve.

4. Millennials use technology in fundamentally different ways than other generations:  Curry identified four Millennial segments, challenging the notion that there is a single identity and set of values for young people all over the world. Indeed, Millennials use technology in different ways than other generational cohorts do, but usage across the globe is varied. Curry went on to show a map showing the dispersion of Millennial segments (as identified by The Futures Company’s Global Monitor), which sadly skipped over Africa, my home and region of interest. However, his argument for segmentation was intriguing.

5. ‘Always on’ is the future: Always on with the ability to switch off easily and unevenly is more like it.  Layered access is the future — we may want to switch off entirely, or remain open to different groups and individuals at different times. We therefore have to think more critically about designing for users who wish to switch between modes at will.

Curry’s ‘layered access’ proposition resonated with me more than any other. In fact, I think the promise of a Future that supports the right to limit our exposure to communication technologies in particular has a nostalgic glow — like the promise of resurrecting dinosaurs.

See more Futures Company Future Perspectives here.